The best approaches, to help everyone in the organization understand what's going on and why, are personal and interactive. Workshops or seminars featuring presentations and discussions by senior managers are an effective educational tool in the improvement process.  more  

Effective communication is no more a natural skill than leadership is a born trait. However, strong communications strategies, systems, and practices are necessary to keep everyone focused on goals and priorities while providing feedback on progress.  more  

If we want people on our team or in our organizations to behave like business partners, we need to treat them that way. Education, combined with powerful communication systems, processes, and practices, is one of the keys to organizational learning and innovation.  more  

Trust and communication levels go together. The source of misunderstandings and mistrust is often in the leaders' behavior and lack of communication.  more  

We tend to define levels of service or quality through our own eyes and values. That may not be the way our customers or partners define it. If we're going to improve the service or quality delivered, we need to first understand how those we're serving, or producing for, perceive service or quality.  more  

Honesty and integrity are key ingredients in developing trust. Trust is a key element in establishing credibility. Our credibility is at the center of our ability to influence others and provide strong leadership. Examples of characteristics that are the hallmark of strong leaders — sincere, truthful, trustworthy, reliable, principled, and genuine.  more  

Effective leaders that inspire, energize, and arouse people to improved performance, can stand in front of a large or small group and express themselves with a clarity, conviction and credibility that stir their audience or group members' feelings and emotions.  more  

Discover the Personal Education and Communication approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.  more  

Communication is one of the key marks of a leader. Highly effective leaders transfer their energy and passion to the people they're trying to mobilize, with words that paint exciting pictures, ring true, fire the imagination, or touch the spirit. Like the leader, their words are charged with energy.  more  

Customer focused organizations build internal communication processes around the valuable players that deal directly with the public.  more  

Management can be tough, but leadership takes real courage. "Dumbsizing" sometimes provides short-term relief, while hurting companies in the long-term.  more