Change direction from internal to customer focus, functional to horizontal management and management-centeredness to total involvement.  more  

Both process reengineering and incremental improvement are needed. How, when, and where each approach and combinations of both are used, depends on the task to be performed. Like visions and goals, reengineering and incremental improvement is another and/also paradox to be managed.  more  

While our organizations have been organized vertically (with individual, isolated functions), their operations depend on processes that flow horizontally (across the organization).  more  

Process management is an invaluable part of disciplined management systems. Discover the Process Management approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.  more  

Process management is an invaluable part of disciplined management systems. Discover the Process Management approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.  more  

Process re-engineering is a powerful tool in a larger improvement effort, outside in.  more