Managers express frustration over the behavior of the people they lead. When it comes to their own behavior, many of those same managers aren't acting any differently than the people they complain about.  more  

As managers, our frequency, sensitivity, and action (or lack of it) on personal performance feedback sets the pace and tone for the rest of our team and organization.  more  

We tend to define levels of service or quality through our own eyes and values. That may not be the way our customers or partners define it. If we're going to improve the service or quality delivered, we need to first understand how those we're serving, or producing for, perceive service or quality.  more  

Feedback is central to learning. Faulty feedback is one of the biggest contributors to organization, team, and personal learning disabilities. If we don't know how we are doing, we can't improve.  more  

Measure from the outside in to effectively focus, measure, problem-solve and improve your organization.  more  

Measurement is an essential and very important tool for transforming and improving organization effectiveness. Discover the Organizational Measurement and Feedback approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.  more  

Measurement is an essential and very important tool for transforming and improving organization effectiveness. Discover the Organizational Measurement and Feedback approaches that can help you to avoid the pitfalls and pave your organization's pathway to success.  more  

Only through knowing where we are can we change where we are going. Discover the Personal Feedback approaches that can help you to avoid the pitfalls and pave your organizations pathway to success.  more  

Based on strategic measurements, changes are made and improvements initiated using process management, systems realignment, experimentation, pilots, and the like.  more