International Bestseller -- Over 100,000 copies sold!!

A large and growing number of executives and managers now recognize that the quality of their future depends primarily upon the quality of the products and services their organization delivers. Producing consistently high service/quality demands a radical new closeness to customers and a level of employee-management, trust and partnership unlike anything most North American organizations have ever experienced.

Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are:

1. Customer Service - developing high perceived value and responsiveness
2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control
3. Organization Development - building leadership skills and sustaining cultural change. Read More.

Reviews and Feedback Table of Contents Foreword by Jack Zenger, former Chairman and CEO, Zenger-Miller	Introduction
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Related Resources

Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance 2xCD set

Jim Clemmer's book, Firing on All Cylinders is a bestseller in both the U.S. and Canada because he provides straight-forward advice, vivid examples, and practical steps for action. Now two of the most popular and useful areas of this widely referenced book have been compiled and condensed on two one-hour audio CDs. Read More.

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“A well-written, entertaining book should be of value to anyone interested in service quality. It contains many valuable citations and delightful quotations, making it one of the best books about service quality that I have read.”

Stuart H. Warnock, University of Southern Colorado, in Quality Progress magazine

“A pragmatic, hands-on approach that anyone can use to improve the quality of management. A must-read for anyone who needs to compete...”

Steven D. Goldstein, President and CEO, American Express Bank

The Complete Leader's Package makes it easy to get started on your leadership journey. This specially-priced collection includes:

• The Leader's Digest + Practical Application Planner
• Growing the Distance + Personal Implementation Guide
• Growing the Distance Multimedia CD
• Moose on the Table

Order the Complete Leader's Package for only $127 (with tax and shipping included in Canada and the US.)

Jim's six international bestsellers include:
The VIP Strategy, Firing on All Cylinders Firing on All Cylinders , Pathways to Performance , Growing the Distance , and The Leader's Digest

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