Introduction

• Getting to the Point
• What's New?
• Finding Your Own Path
• Principles in Practice
• Growth Can Hurt a Little
  

Chapter One

Leaders Make the Difference

• What are People Worth?
• Management versus Leadership: Symbiotic Roles
• The Leadership Wheel: Well-Rounded Leaders
• Soft Skills, Hard Results
• Emotionally Intelligent Leadership
  

Chapter Two

Focus and Context: Points of Origin

• Three Core Questions
• Leading Change from the Core
• Vision: Seeing the Possibilities
  • Managers set goals, leaders have vision
  • The limits of planning
  • Vision at work
• Values: Priorities of Principle
  • Bringing values to life
  • The value of values
• Purpose: At the Heart of Leadership

Chapter Three

Responsibility for Choices: From Victim to Victor

• No More Excuses
• The Possibilities of Change: Doing What We Can
• Prisons of the Mind: Breaking Out
• Management Without Limits
• I'm In Charge: It's Up To Me
  • Leading from the middle
  • Making the best of a bad boss
• Just Go and Do It: Don't Stand There Waiting
  • Leadership is action, not a position
• Tempered Radicals: Steely Leadership Choices

Chapter Four

Authenticity: Let's Get Real

• Know Thyself
• Being True to Me: The Inside Story
  • Leaders can't please everyone
• Moral Authorities: Badges of Honor
  • Authenticity means integrity
  • Measuring the value of trust
• "We" and "They": Across the Great Divide
  • Sharing tough times
• I'll Go First: Shining Examples
• Perception and Reality: Do I See What They See?
  • Seeing through their eyes
  • What do I see?
• The Moose on the Table: Authentic Conversations
  • Hearing the Hard Truths

Chapter Five

Passion and Commitment: All Fired Up

• Enriching Jobs for Fun and Profit
• Emotional Empowerment: It's My Job
  • Internal versus external motivators
• Commitment Connections: Passing It Along
  • Going the extra mile
  • Satisfaction at work
• Performance Partners: All Together Now
  • A tale of two managers
  • Partnering promotes health and safety
  • Partners talk to each other
• Retaining Top People: Loyalty Leadership
  • Creating commitment cultures
  • Strong leaders are "people magnets"
• The Power of One: Personal Missions
  • Passionate for the right job

Chapter Six

Spirit and Meaning: Matters of the Heart

• Let's Be Frank: Getting All Fired Up
• Meaning-Full Work: Rousing the Spirit
  • Spirituality in the workplace
• Let's Be Frank: In Search of the Company's Lost Heart
• A Hierarchy of Spirit and Meaning
• Let's Be Frank: Going to the Next Level
• Finding Your Personal "It"
• Connecting with Pride: If Something's Worth Doing...
  • Spirited Cultures Give a Competitive Edge
• Let's Be Frank: Snowballs, stones, and stories
• From Me to We: The Greater Good
• Let's Be Frank: Redefining the Role of Leadership
  

Chapter Seven

Growing and Developing: All That We Can Be

• Growing Spaces: Fertile Grounds
• The Fish-tank Factor
• Power Usage: Spare Us the Bully Bosses
• Heroes Don't Help Others
• Great Expectations: Raising the Bar
• The Coach's Playbook: Personnel Training
  • Clarifying goals and roles
  • Building on strengths
  • Confronting poor performance
  • Servant-leadership
• Giving Good Feedback: Response Mechanisms
  • Asking and listening
• Cheer Leaders: Let's Hear It
• Coaches Show How Much They Really Care
• Reflecting and Renewing
  

Chapter Eight

Mobilizing and Energizing: Go, Team, Go

• The Motivation Myth: Energy Sources
• Servant-Leadership: Serving the Servers
  • Servant-Leaders remove the things that drain energy
• The Power of Teams: Strength in Numbers
  • Building High-Performance Teams
• Recharging with Recognition: Being Appreciated
  • Meaningful Appreciations
• Speaking of Success: Two-Way Conversations
  • Information versus communication
  • Tell me a story
  • Powers of persuasion
  • Effective Listening

Chapter Nine

Leadership is Action

• Hands on the Wheel: There is no Shortcut to Real Leadership
• The Leader's Progress: Developing New Habits
• Practiced Excellence: Old Wisdom, New Ways